Shipping & Returns

Shipping

Free Express International Shipping

At Ellipse, we are committed to providing you with a seamless shopping experience, which includes hassle-free international shipping. We offer free express international shipping to every region, and no locations are excluded from this service. Whether you're shopping with us from the United States, Europe, Asia, or anywhere else in the world, we've got you covered.

Shipping Timeframe

We aim to ship all products within 2 working days from the date of your order. Our goal is to get your order to you as quickly as possible, so you can enjoy your new purchase without unnecessary delays.

Shipping Carriers

To ensure efficient and reliable delivery, we work with a network of trusted external logistics and shipping companies. These partnerships enable us to provide you with the best international shipping experience possible.

Import Taxes and Duties

While we make every effort to cover import taxes and duties for your order, it's essential to understand that import regulations and charges can vary from one country to another. In some cases, it may not be possible for us to include these fees in the shipping cost. If you encounter import taxes, customs duties, or any other fees imposed by your local customs authorities, it is your responsibility to pay these charges.

We recommend that all international customers check with their local customs authorities or tax agencies to understand the potential import taxes and duties that may apply to their orders. Staying informed about the regulations and costs associated with receiving goods from abroad is crucial. Failure to pay any required import taxes or duties may result in delays or non-delivery of your order.

At Ellipse, we value your business and aim to make your shopping experience as smooth as possible. If you have questions or require assistance regarding import taxes and duties related to your order, please don't hesitate to contact our customer support team. We're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@ellipsecase.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for covering the cost of returns shipping. You can always contact us for any returns questions at hello@ellipsecase.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ellipsecase.com.